Refund policy

Introduction

We want you to feel confident choosing Strolee. Our voluntary return policy gives you time to decide, alongside the consumer rights that apply to your purchase.

Our Voluntary 30-Day Return Policy

You may request an eligible voluntary return within 30 days of the purchase date, subject to the voluntary return conditions below.

This commercial offer is separate from your statutory consumer rights. It does not replace, shorten or restrict your statutory right of withdrawal. If the applicable legal withdrawal period ends later than our voluntary 30-day period, the legal period remains available in full, including where the product is delivered after the voluntary period has expired.

How to Request a Return

Email connect@stroleecarts.eu or use our Contact page, quoting your order number and the item you wish to return. Contact Strolee Europe to receive the applicable return instructions before sending the product.

The address in the Contact Strolee Europe section below is our authorised return address. Please contact us before sending your product so we can provide the applicable return instructions.

To exercise a statutory right of withdrawal, a clear statement of your decision is sufficient. Prior approval, a return reference or use of a particular form is not required. Please contact us for practical return instructions; this does not make your statutory rights conditional on our approval.

Return Conditions

For our voluntary 30-day offer, products should have been tested indoors only and remain in new, resalable condition, with their original packaging, tags and safety information intact. These commercial conditions do not restrict the inspection permitted under statutory withdrawal rights or your rights concerning faulty goods.

There are no automatic restocking or servicing fees. Normal inspection does not trigger an automatic penalty. Any reduction for excessive handling or diminished product value must comply with applicable consumer law.

Promotional, sale and final-sale purchases are not automatically excluded from returns. Statutory exceptions apply only where legally applicable.

Return Shipping Costs

For voluntary returns or statutory withdrawal because you have changed your mind, you are responsible for the direct return shipping costs where legally permitted and properly disclosed before purchase. No fixed return shipping charge is imposed by this policy.

For incorrect, defective or non-conforming goods, we meet the return or remedy costs required by applicable consumer law.

Refunds

We process refunds within the deadlines required by applicable law. For statutory withdrawal, we reimburse payments within 14 days of being notified of your decision to withdraw. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where the law permits.

Refunds use the original payment method unless you expressly agree to another method, without refund-related charges. We do not deduct payment processing fees from legally required refunds.

Where required by law, we reimburse the standard original delivery charge. Any additional amount paid for a more expensive delivery option need not be reimbursed. For statutory withdrawal, we do not retrospectively deduct outbound shipping costs from orders originally sold with free shipping.

Exchanges

You may choose an exchange as an alternative where a suitable replacement is available. You do not have to accept an exchange when you are legally entitled to a refund.

Damaged, Incorrect or Defective Products

If your product arrives damaged, is incorrect or does not conform to your purchase, contact Strolee Europe so we can help arrange the remedy required by applicable law. These rights are separate from our voluntary change-of-mind return offer.

Your Statutory Consumer Rights

Where the statutory right of withdrawal applies to your online purchase, you may notify us of your decision to withdraw without giving a reason within 14 days after you, or a person you designate other than the carrier, take physical possession of the goods. For goods in one order delivered separately, the period runs from receipt of the last goods, where required by law. Statutory exceptions and any longer periods required by applicable law remain applicable. Our voluntary 30-day period from purchase does not reduce this protection.

After notifying us of statutory withdrawal, send the goods back without undue delay and no later than 14 days after your notification, unless we have offered to collect them. The deadline is met if you send the goods before that period expires.

Your legal rights concerning faulty or non-conforming goods remain unaffected. Applicable national law may provide additional rights and longer guarantee periods.

Contact Strolee Europe

Strolee Europe

Company: PFS, LDA

Calçada Conde de Tomar, 33B

1495-201 Cruz Quebrada

Portugal

Email: connect@stroleecarts.eu

You can also use our Contact page.