Shipping policy

Shipping Policy

Strolee Carts Europe

Last updated: 26 October 2026

1. Overview

At Strolee Carts Europe, we aim to provide a reliable, transparent and convenient delivery experience.

This Shipping Policy explains our shipping destinations, delivery zones, shipping charges, estimated delivery times and procedures for delayed, lost or damaged orders.

Our shipping services are organised by geographical delivery zones. Shipping availability and charges are determined by the customer's delivery address and the applicable shipping options at checkout.

2. Shipping Destinations

We currently deliver to eligible destinations in the following zones:

EU — Zone 1: Mainland Portugal and mainland Spain.

EU — Zone 2: Austria, Belgium, Czechia, Germany, Slovakia, Slovenia, France, Greece, Hungary, Ireland, Italy, Luxembourg and the Netherlands.

EU — Zone 3: Bulgaria, Croatia, Denmark, Estonia, Finland, Latvia, Lithuania, Malta, Poland, Romania, Sweden and Cyprus.

Non-EU — Zone 2: United Kingdom and Switzerland.

Non-EU — Zone 3: Norway.

Excluded territories: We do not currently offer shipping to the Azores, Madeira, the Balearic Islands, the Canary Islands, Ceuta or Melilla.

Shipping to other destinations is not currently available through our standard checkout unless expressly enabled.

Please contact our customer support team if you would like to enquire about delivery to an unavailable destination.

3. Shipping Rates

Our currently configured standard shipping rates are:

Shipping zone	Standard shipping	Free shipping
EU — Zone 1	€4.90	Orders of €100 or more
EU — Zone 2	€9.90	Orders of €100 or more
EU — Zone 3	€14.90	Orders of €100 or more
Non-EU — Zone 2	€9.90	Orders of €100 or more
Non-EU — Zone 3	€14.90	Orders of €100 or more

Free standard shipping is available for eligible orders meeting the applicable €100 order-value threshold.

Promotional campaigns, shipping discounts or special offers may reduce or waive shipping charges under their published conditions.

The final shipping cost, including any applicable discount, is displayed at checkout before the customer confirms the purchase.

Shipping rates and promotional conditions may change, but changes will not affect orders already accepted.

4. Order Processing

Orders are processed after payment confirmation and any necessary order verification.

Processing times may vary depending on stock availability, weekends, public holidays and operational circumstances.

Where an unexpected delay or stock issue affects an order, we will contact the customer using the information provided during checkout.

5. Estimated Delivery Times

The following estimated transit times are currently configured for our standard shipping services:

Shipping zone	Estimated transit time
EU — Zone 1	2–5 days
EU — Zone 2	4–7 days
EU — Zone 3	4–8 days
Non-EU — Zone 2	5–8 days
Non-EU — Zone 3	5–8 days

These are estimated carrier transit times after dispatch. Additional order-processing time may apply.

Delivery times are indicative and may vary because of carrier operations, destination, public holidays, customs procedures or circumstances beyond our reasonable control.

Unless a different delivery period has been expressly agreed, goods will be delivered within the period required by applicable consumer law, generally no later than 30 days after conclusion of the purchase contract.

Customers retain their statutory rights in the event of delayed or failed delivery.

6. Order Tracking

Where shipment tracking is available, tracking information will be provided by email or through the applicable order information service.

Tracking updates may take some time to appear after the carrier receives the parcel.

Customers who require assistance tracking an order may contact our customer service team.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify your delivery address before confirming your order.

If you identify an error, contact us as soon as possible. We will attempt to update the address where the order's fulfilment status permits.

Any additional costs resulting from incorrect customer-provided delivery information will be handled in accordance with applicable law and the conditions properly disclosed before purchase.

8. Delayed, Lost or Damaged Shipments

If an order is delayed, missing or arrives damaged, please contact Strolee Carts Europe.

We will investigate the issue with the relevant transport provider and provide an appropriate solution.

For consumer purchases, the risk of loss or damage generally remains with Strolee Carts Europe until the customer, or a designated third party other than the carrier, takes physical possession of the goods.

Nothing in this policy limits statutory consumer rights relating to delivery, conformity, refunds or replacement of goods.

9. Customs and International Deliveries

Deliveries between European Union member states generally do not involve customs duties on goods circulating within the EU.

Deliveries outside the European Union, including the United Kingdom, Switzerland and Norway, may be subject to import duties, taxes, customs procedures or clearance charges.

Applicable additional costs and the party responsible for them will be communicated in accordance with relevant consumer and customs legislation.

Customers should be aware that customs clearance may affect delivery estimates.

10. Returns and Refunds

Returns, refunds and return shipping costs are governed by our Refund & Return Policy and applicable consumer legislation.

For statutory withdrawal, standard original delivery charges will be reimbursed where required by law.

We do not retrospectively deduct outbound shipping charges from orders originally sold with free shipping when a customer exercises a valid statutory right of withdrawal.

For incorrect, damaged, defective or non-conforming goods, Strolee Carts Europe bears the shipping and remedy costs required by applicable consumer law.

Please consult our full Refund & Return Policy:

https://stroleecarts.eu/pages/refund-return-policy